Customer Service

Customer Service Training With Rewards

We pride ourselves in delivering the highest quality training to help benefit individuals and businesses alike. If you employ young people aged between 16-23 our Apprenticeship programmes might just be what your business needs. For adult employees National Vocational Qualifications might fit the bill. By talking to a Rewards advisor you can find the best way to let us help you improve your business with effective training.

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Customer Service Intermediate Apprenticeship
Course Overview

This Apprenticeship scheme has been developed to support individuals and businesses to improve skills and contribute to both personal development and business efficiency. The Apprenticeship is approved by the Sector Skills Council for Administration and in most cases government subsidies are available to help individuals and businesses pay for this highly sought after programme of training and development.

Topics Covered

This Apprenticeship consists of 5 component parts, all of which will be completed working together with a team of dedicated tutors and online resources.

Pearson combined BTEC Level 2 Diploma in Customer Service

Functional Skills qualification in English (Level 1)

Functional Skills qualification in Mathematics (Level 1)

Personal Learning & Thinking Skills

Employment Rights & Responsibilities

The role of a customer service operator is crucial to any business. It’s what can keep a customer, gain new ones and ultimately, if done well, give a company a good reputation. If a customer receives good service they’ll tell a couple of friends about it. However, if a customer receives a bad customer service they are likely to tell ten times more people about it.

Entry Requirements

There are no formal entry requirements however a good level of English and maths are an advantage.

Course Duration

There are no formal enrolment dates, you can start when it suits you and your employer. This Apprenticeship is typically completed in 12 months.

Course Info

D312 Customer Service Intermediate Apprenticeship Course Information


Customer Service Advanced Apprenticeship
Course Overview

This Apprenticeship scheme has been developed to support individuals and businesses to improve skills and contribute to both personal development and business efficiency. The Apprenticeship is approved by the Skills Council for Administration and in most cases government subsidies are available to help individuals and businesses pay for this highly sought after programme of training and development.

Topics Covered

This Apprenticeship consists of 5 component parts, all of which will be completed working together with a team of dedicated tutors and online resources.

Pearson combined BTEC Level 3 Diploma in Customer Service

Functional Skills qualification in English (Level 2)

Functional Skills qualification in Mathematics (Level 2)

Personal Learning and Thinking Skills

Employment Rights and Responsibilities

The role of a customer service operator is crucial to any business. It’s what can keep a customer, gain new ones and ultimately, if done well, give a company a good reputation. If a customer receives good service they’ll tell a couple of friends about it. However, if a customer receives bad customer service they are likely to tell ten times more people.

Entry Requirements

There are no formal entry requirements however prior completion of an intermediate level customer service qualification and a good level of English and maths are an advantage.

Course Duration

There are no formal enrollment dates, you can start when it suits you and your employer. This Apprenticeship is typically completed in 12 months.

Course Info

D313 Customer Service Advanced Apprenticeship Course Information