Telephone Skills
Many people overlook the importance of an excellent telephone manner. Customers who are handled well will notice the good service and hopefully build a long-term relationship with your organisation. The aim of the workshop is to enhance the skills of the participants and increase their confidence.
 
This course encourages the delegate to focus on their use of the telephone and reinforces the necessary skills required to create that lasting impression.

Course Content:

  • Communication techniques – questioning and listening
  • Use of voice
  • Creating a positive first impression and telephone etiquette
  • Dealing with difficult situations

Course Activities

Interactive activities and exercises will be used to reinforce the learning. Various practical scenarios will be used to give you the opportunity to practise your new communication skills.
For more information please contact us
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