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Operations Departmental Manager

Level 5 Apprenticeship Standard

OPERATIONS DEPARTMENT MANAGER: THE ROLE

Managers play an integral role in supporting organisational objectives through a wide range of functions, such as: planning, allocating and monitoring the work of a team, supporting team members, managing conflict, resolving problems, project management, agreeing budgets.

An operations/departmental manager is someone who manages teams and projects to achieve operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager/director or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

ABOUT THIS APPRENTICESHIP

This apprenticeship has been designed to managers who are at the start of their career and who wish to take their first steps into professional management, as well as those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

Qualification Topics
- Interpersonal and organisational performance
- Creation and delivery of operational plans, including KPIs, monitoring performance against the plans
- Managing resources, development of sales and marketing plans
- Knowledge of management systems, processes and contingency planning
- Leadership styles, leading multiple and remote teams and manage team leaders
- People and team management models, talent management models and motivation techniques
- Business budgets and financial forecasting
- Negotiation, influencing and effective networking with partners, stakeholders and suppliers
- Emotional intelligence and different learning styles
- Decision making and problem solving including data analysis
- Management of self and self awareness
- Data security and risk management
What's Involved
- On the job skills training
- Off the job skills training
- CPD support and preparation
- Work based project support
- Planning, Target Setting and Feedback
- Mock End Point Assessments
End Point Assessment (after at least 12 months and successful completion of the above)
- Knowledge test using scenarios with questions and responses
- Structured Competency-based interview
- Assessment of portfolio of evidence
- Presentation of work based project with Q & A session
- Continuing Professional Development Log reviewed and professional discussion session
- The overall grade is based on the combination of performance in all assessment activities.