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Retail Team Leader

Level 3 Apprenticeship Standard

RETAIL TEAM LEADER: THE ROLE

Guiding and coordinating staff, their work and sales within a retail environment.

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions.

Most significantly, retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day-to-day basis, ensuring they are fully trained and work effectively and to the best of their ability.

ABOUT THIS APPRENTICESHIP

Qualification Topics
- Principles of establishing, monitoring, and reviewing sales targets.
- Key costs for a retail team.
- Key principles of merchandising, including their impact on the retail calendar.
- Principles of effective communication, listening skills & feedback.
- Principles of stock control.
- Principles of team dynamics/team building, performance reviews, SMART planning and motivation.
- Legal requirements relating to a range of retail operations.
- Health and safety supervision and risk analysis.
- Principles of sales and promotions.
- Principles of self & others development.
- Principles of key drivers of customer journey.
- Current and emerging technologies supporting retail operations.
What's Involved
- On and off the job skills training
- Retail business project support and preparation
- Functional skills English and Maths Level 2
- Planning, Target Setting and Feedback
- Mock End Point Assessments
End Point Assessment (after at least 12 months and successful completion of the above)
- On demand multiple choice test
- Retail business project, focusing on improving efficiency to meet business objectives
- Professional discussion, based on period of learning and self development
Knowledge and Skills

This apprenticeship has been designed for retail team leaders who guide and coordinate the work of their team to complete tasks, identify and explore opportunities to drive sales, ensure that business standards and procedures are maintained and to support the delivery of exceptional customer service.